Because millions of people worldwide play our games at the same time, there can sometimes be delays when you send and receive messages.
The delivery of messages is sometimes affected by factors like the volume of messages being sent, the status of social media networks, internet issues, and more.
We know this can be disappointing, but please rest assured that these issues will eventually be resolved.
If you are not receiving messages from friends or other players, here are some steps you can take:
- Try again
First things first, you should try to resend the request if possible. Toggling your data connection on and off might help to refresh the request.
- Check directly with a friend
If possible, try to interact with a friend and confirm whether there was an issue. Asking someone you know can often help you to clear up whether there’s actually an issue.
- Check the Help Center for status updates
If there’s a large issue affecting messages in our games, rest assured that we’ll let you know with status updates in the Help Center. If you think that there’s something wrong, be sure to check for the latest updates.
If you don’t see a specific article, please remain patient and rest assured that the issue will eventually be resolved.
We're always working to improve so that we can keep these types of issues to a minimum, and we appreciate your patience in the rare instance you experience an error like this.