First things first, it’s important to understand that Lives received from Facebook friends are technically notifications sent in Facebook. Those Lives are held in your profile and delivered into your game once per notification.
If you make changes to Facebook or your device, those notifications might be classed as “delivered” and cleared from your queue, and this means that you could lose those Lives.
Those changes include things like:
- Updating Facebook
- Updating your Facebook app
- Changing your profile picture
- Reinstalling the Facebook app
- Restarting your device
- Updating your game
Because this is the case, we cannot guarantee that in-game messages will stay on your device forever. In fact, we recommend that you try to limit the number of messages and lives that you store in your game to avoid disappointment.
If you do lose them, please don’t worry – you can always request plenty more lives at any time from your friends!
You can also avoid this issue by using a King account instead of a Facebook account to play our games.
You’ll also get a lot of other benefits with a King account! To find out more, read our article What is a King account and how do I create one?